Terms of Use

1. Who We Are

The Services are provided by Cyberwire, LLC, a Florida limited liability company.

Company	Cyberwire, LLC
Address	362 Gulf Breeze Parkway, Suite 158 Gulf Breeze, FL 32561, United States
Email	help@coached.io
Phone	(800) 388-2720

2. Eligibility

You must be at least 18 years of age to create an account or use the Services. By using the Services, you represent and warrant that (a) you are at least 18 years old, (b) you have the legal capacity to enter into these Terms, and (c) your use of the Services will not violate any applicable law or regulation.

3. Your Account

To access certain features of the Services, you must create an account. You agree to:

• provide accurate, current, and complete information during registration and keep that information up to date;
• maintain the security and confidentiality of your account credentials and not share them with anyone;
• be responsible for all activity that occurs under your account; and
• notify us promptly at help@coached.io if you suspect any unauthorized access to your account.

We may suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.

4. Description of the Services

Coached is an online learning platform that teaches users how to use artificial-intelligence tools effectively. The Services include access to courses, lessons, exercises, supporting materials, progress tracking, and related communications. We may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice.

5. Subscriptions, Purchases, and Billing

Some features of the Services may require payment of fees, including one-time purchases or recurring subscriptions. By purchasing or subscribing, you agree to the following:

• Pricing. Current pricing is shown at the point of purchase. We may change pricing at any time, but changes to recurring subscription fees will not take effect until your next billing cycle and we will provide notice as required by law.
• Payment. You authorize us (or our payment processor) to charge the payment method you provide for all fees and applicable taxes. You are responsible for keeping your payment information current.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate until you cancel. You may cancel at any time through your account settings or by contacting help@coached.io; cancellation takes effect at the end of the then-current billing period.
• Refunds. Except where required by law, fees are non-refundable. We may, in our sole discretion, offer refunds or credits in particular cases.
• Failed payments. If a payment fails, we may suspend or terminate your access to paid features until the balance is resolved.

6. License to Use the Services and Course Materials

Subject to your compliance with these Terms and payment of any applicable fees, Cyberwire grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and the courses, lessons, videos, text, images, and other materials made available through the Services (“Course Materials”) solely for your personal, non-commercial learning purposes.

You may not, and may not allow any third party to: (a) copy, reproduce, redistribute, sell, license, lease, rent, or sublicense any Course Materials; (b) modify or create derivative works based on the Services or Course Materials; (c) reverse engineer, decompile, or attempt to extract the source code of any part of the Services; (d) use the Services or Course Materials to train, fine-tune, or develop any machine-learning model or competing service; (e) remove or obscure any copyright, trademark, or other proprietary notices; or (f) share your account credentials with any other person.

7. Intellectual Property

The Services and the Course Materials, including all text, graphics, logos, video, audio, software, code, and the overall design and selection and arrangement of content, are owned by Cyberwire, LLC or our licensors and are protected by United States and international copyright, trademark, and other intellectual-property laws. “Coached,” “Coached.io,” and the Coached logo are trademarks of Cyberwire, LLC. Nothing in these Terms grants you any rights in our trademarks or those of our licensors.

8. User Content and Submissions

The Services may allow you to submit notes, exercise responses, comments, feedback, or other content (“User Content”). You retain ownership of your User Content. By submitting User Content, you grant Cyberwire a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, display, and use that User Content as needed to operate, provide, and improve the Services.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content does not violate these Terms or any applicable law. We may remove User Content that we believe violates these Terms, in our sole discretion.

9. Acceptable Use

You agree not to:

• use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• upload or transmit viruses, malware, or other harmful code;
• interfere with, disrupt, or attempt to gain unauthorized access to the Services or any related systems or networks;
• use any automated means (bots, scrapers, crawlers) to access or collect content from the Services without our prior written consent;
• harass, threaten, or harm other users or our staff;
• circumvent any access controls, paywalls, or rate limits;
• use the Services to develop a competing product or service;
• resell or redistribute access to the Services or Course Materials.

10. SMS / Text-Message Communications

If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Coached. The full description of our SMS practices — including message types, frequency, opt-in mechanism, and how we handle your phone number — is set forth in our SMS Disclosure and our Privacy Policy, both of which are incorporated into these Terms by reference. The summary below is provided for your convenience only.

• Opt-in. SMS consent is collected through a clearly labeled, unchecked checkbox at the point a phone number is submitted. SMS consent is not a condition of purchase.
• Message types. Account information, course updates, notifications about new course materials, and support replies. We do not send marketing messages from third parties by SMS.
• Frequency. Approximately 2 to 8 messages per month, depending on your activity.
• Message and data rates. Standard message and data rates may apply depending on your mobile carrier and plan. Coached and Cyberwire, LLC are not responsible for charges from your carrier.
• STOP and HELP. Reply STOP to any Coached SMS to opt out, or HELP for assistance. You may also email help@coached.io or call (800) 388-2720.
• No sharing for marketing. No mobile information (including phone numbers and SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

By providing a mobile phone number and opting in, you confirm that you are the authorized user or subscriber of that number. If your phone number changes, you agree to update your account or opt out so that messages are not sent to a person who has not consented.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you agree to the collection, use, and sharing of your information as described in the Privacy Policy.

12. Educational Content Disclaimer

Course Materials are provided for general educational and informational purposes only. Artificial-intelligence tools and techniques evolve rapidly; while we work to keep Course Materials current, we do not guarantee that any specific Course Material is up to date, complete, or applicable to your particular situation. Course Materials are not professional advice. We do not guarantee any specific outcome, skill level, or career or financial result from completing a course.

13. Disclaimers and Limitation of Liability

Disclaimer. The Services and Course Materials are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including, to the maximum extent permitted by law, any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Services will be uninterrupted, secure, or error-free.

Limitation of liability. To the maximum extent permitted by law, in no event shall Cyberwire, LLC, its affiliates, or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of, or inability to use, the Services or Course Materials, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amount you paid to us for the Services in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Cyberwire, LLC, its affiliates, and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use or misuse of the Services, (b) your violation of these Terms, (c) your User Content, or (d) your violation of any third-party right or applicable law.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law rules. The federal and state courts located in Santa Rosa County, Florida shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to the personal jurisdiction of those courts.

Before filing any claim, you agree to first contact us at help@coached.io and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

16. Termination

You may stop using the Services at any time and may delete your account by contacting help@coached.io. We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if we discontinue the Services. Sections that by their nature should survive termination — including Sections 6–9 and 11–15 — will survive.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where required by law or where the changes are material, provide additional notice (such as by email or in-app notification). Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

18. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and the SMS Disclosure, constitute the entire agreement between you and Cyberwire regarding the Services and supersede any prior agreements.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.
• Headings. Section headings are for convenience only and have no legal effect.

19. Contact Us

If you have questions about these Terms, please contact us: